At TableTrove, we take as much care in crafting our return policy as we do in selecting our premium tableware collections. Should any item not meet your expectations, we’re pleased to offer a straightforward return or exchange process within 15 days of receipt.

Our Return Commitment

We understand that discerning hosts deserve tableware that perfectly complements their dining aesthetic. If you’re not completely satisfied with your purchase, we’ll gladly accept returns of most items in their original condition.

Non-Returnable Items

To maintain the highest standards of hygiene and quality, we cannot accept returns on:

  • Cheese Boards & Accessories (due to food contact surfaces)
  • Flatware Sets that have been removed from protective packaging
  • Knife Sets (for safety reasons)
  • Any items marked as “Final Sale”

Return & Exchange Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our Customer Care team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Dear TableTrove Customer Care,

I would like to request a [return/exchange] for the following item(s):

Order Number: [Your Order Number]

Item Name(s): [List items]

Reason for Return: [Please specify]

For exchanges, please indicate your preferred replacement item(s).

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number along with detailed return instructions. Please include this RMA number with your return shipment.

Step 3: Prepare Your Package

Please ensure all items are:

  • In original condition (unused, unwashed, with all tags attached)
  • Securely packaged in the original packaging when possible
  • Included a copy of your order confirmation or packing slip

Step 4: Ship Your Return

Ship your return to:

TableTrove Returns
4665 University Street
DALLAS, US 97338

We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return (typically within 5 business days of arrival):

  • Refund Method: Your original payment method will be credited
  • Processing Time: 3-5 business days after approval
  • Refund Amount: The item price minus any original shipping costs (unless return is due to our error)

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Clearly indicate your desired replacement item(s) in your return request
  3. Once we receive your return, we’ll ship the replacement item
  4. You’ll be responsible for any price difference and additional shipping costs

International Returns

For our international customers (excluding certain Asian and remote regions):

  • All customs duties and taxes for returns are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid additional charges
  • International refunds may take 7-10 additional business days to process

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the damage or incorrect item. We’ll arrange for a replacement or return at no cost to you.

For any questions about our return policy, please don’t hesitate to contact our Customer Care team. We’re committed to ensuring your complete satisfaction with our premium tableware collections.