Shipping Policy

At TableTrove, we understand that the perfect dining experience begins with premium tableware that meets your exacting standards. Our shipping and returns policies reflect our commitment to quality and your complete satisfaction.

Shipping Information

Order Processing

We carefully prepare each order within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to suit your needs:

Note: Shipping times are estimates and may vary depending on destination. We ship worldwide except to certain Asian and remote regions.

Returns & Exchanges

We stand behind our premium tableware collections with a 15-day return policy from the date of delivery. Please review our straightforward process below.

Return Process

Follow these simple steps for returns or exchanges:

Step 1: Initiate Your Return

Within 15 days of receiving your order, email our Customer Care team at [email protected] with:

• Subject: Return Request – Order #[Your Order Number]
• Request type (return or exchange)
• Order number
• Item names
• Reason for return
• For exchanges, specify preferred replacement items

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Include this RMA number with your return shipment.

Step 3: Prepare Your Package

Ensure all items are:

• In original condition (unused, unwashed, with all tags attached)
• Securely packaged in original packaging when possible
• Include a copy of your order confirmation or packing slip

Step 4: Ship Your Return

Send your return to:

TableTrove Returns
4665 University Street
DALLAS, US 97338

Note: We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return (typically within 5 business days):

• Refund Method: Original payment method
• Processing Time: 3-5 business days after approval
• Refund Amount: Item price minus original shipping costs (unless return is due to our error)

Exchange Process

For exchanges:

• Follow the same return process above
• Clearly indicate desired replacement item(s) in your return request
• Once we receive your return, we’ll ship the replacement item
• You’ll be responsible for any price difference and additional shipping costs

International Returns

For our international customers:

• All customs duties and taxes for returns are the customer’s responsibility
• Mark the package as “Returned Goods” to avoid additional charges
• Refunds may take 7-10 additional business days to process

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos. We’ll arrange for a replacement or return at no cost to you.